This Privacy Policy describes how we collect, use, store, and protect the personal information that users provide through our website. Our practices are aligned with Colombian Law 1581 of 2012 on personal data protection and with international privacy principles applicable to business services provided to international clients.
Data Controller
The entity responsible for the processing of personal data is:
ALLIANCE CONTACT SOLUTIONS
Barranquilla, Colombia
Email: info@alliancecontactsolutions.com
Information We Collect
We may collect personal information when users complete forms on our website or communicate with us, including:
- Full name
- Job title or position
- Company name
- Corporate email address
- Phone number
- City or country
- Information related to the services requested
Information is voluntarily provided by users when requesting information or quotes about our services.
Purpose of Processing
The personal information collected may be used to:
- Respond to information or quotation requests
- Establish commercial communication with companies interested in our services
- Evaluate opportunities to provide Call Center services
- Maintain communication related to the services requested
Sharing of Information
ALLIANCE CONTACT SOLUTIONS does not sell or rent personal information to third parties.
In some cases, information may be shared with technology providers or business partners only when necessary to evaluate or provide the services requested by the user.
Information may also be disclosed when required by law or by a competent authority.
Information Security
ALLIANCE CONTACT SOLUTIONS implements reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, or improper disclosure.
Third-Party Services and Tools
Our website uses third-party technology services to support its operation. Specifically, we use:
- Google Analytics — for traffic and visitor behavior analysis, subject to Google's Privacy Policy (policies.google.com)
- Contact form processing — for receiving and managing contact requests submitted through the site
- Web hosting and infrastructure services — standard technical services required for site operation
These services may collect technical data such as IP addresses and browsing behavior in accordance with their own privacy policies.
Sensitive Information
This website is not designed to collect sensitive or medical information.
Your Rights
In accordance with applicable legislation, users may have the right to:
- Know the personal information we have collected
- Request the update or correction of inaccurate data
- Request the deletion of their personal data when appropriate
- Revoke consent for data processing at any time
Requests can be made through the email address indicated in this policy.
Data Retention
Personal information will be retained only for the time necessary to fulfill the purposes for which it was collected, or as required by applicable legal obligations.
Changes to This Policy
ALLIANCE CONTACT SOLUTIONS may update this Privacy Policy when necessary to reflect changes in our practices or in applicable legislation.
Any modifications will be published on this page with an updated date.
Contact
If you have questions about this Privacy Policy or about the processing of personal data, you can contact us at:
ALLIANCE CONTACT SOLUTIONS
Barranquilla, Colombia
Email: info@alliancecontactsolutions.com