Who We Are
Alliance Contact Solutions is a bilingual Business Process Outsourcing (BPO) and contact center company headquartered in Barranquilla, Colombia, with operations serving clients across the United States and Latin America.
We specialize in designing, implementing, and operating customer service, sales, collections, and technical support campaigns for companies that demand excellence, scalability, and cultural alignment. Our teams are trained to the highest US and Colombian service standards, operating 24 hours a day, 7 days a week.
Mission & Vision
Delivering Excellence in Every Interaction
To provide bilingual BPO and contact center services of the highest quality, combining trained human talent, proven processes, and advanced technology to generate real value for our clients and outstanding experiences for their customers — with integrity, efficiency, and measurable results.
Leading Bilingual BPO in the Americas
To be recognized by 2030 as the leading nearshore bilingual contact center connecting Colombia and the United States, distinguished by the quality of our talent, the strength of our processes, and our unwavering commitment to client success.
Our Values
Our culture is built on six core values that guide every decision, interaction, and process at Alliance Contact Solutions:
Integrity
We act with honesty and transparency in every client relationship, employee interaction, and business decision.
Excellence
We relentlessly pursue the highest standards of quality in our processes, people, and results.
Commitment
We honor every promise made to our clients, their customers, and our team members.
Innovation
We continuously improve our methods and adopt new technologies to stay ahead of industry demands.
Cultural Alignment
We understand both Colombian and US business cultures, enabling seamless, natural customer experiences.
People First
Our greatest asset is our people. We invest in training, growth, and well-being to build high-performance teams.
Alliance in Numbers
Figures that reflect our operational capacity and commitment to results:
Why Choose Alliance?
What sets us apart from other BPO providers in the market:
True Bilingual Operations
Our agents are native or advanced-level English speakers, trained with US cultural protocols, accent neutralization, and industry-specific vocabulary.
EST-Compatible Time Zone
Operating from Barranquilla, Colombia — in the same time zone as the US East Coast — means real-time collaboration with no scheduling friction.
Measurable Quality Standards
We operate under defined KPIs, QA scorecards, and SLA commitments. Every campaign is monitored, calibrated, and reported transparently.
Fast Scalability
From startup campaigns to enterprise-scale operations, we adapt quickly to volume changes while maintaining quality and compliance.
Significant Cost Savings
Nearshore operations in Colombia offer US-quality service at a fraction of onshore costs — without the cultural and time-zone challenges of offshore alternatives.
Regulatory Compliance
Full compliance with Colombian data protection law (Ley 1581/2012), US TCPA, CAN-SPAM, and applicable FDCPA regulations for collections campaigns.
Industries We Serve
Our agents receive specialized training in each client's industry, enabling them to deliver expert, authentic, and compliant service across multiple verticals:
Healthcare
Clinics, insurers, and hospitals. Appointment scheduling, patient guidance, authorization management, and medical inquiry handling with full HIPAA awareness.
Insurance
Carriers and brokers. Quotes, policy renewals, claims intake, and customer retention campaigns with regulatory compliance.
Retail & E-commerce
Order tracking, returns, warranties, and online purchase support for US and Latin American retail brands and marketplaces.
Ready to Partner with Alliance?
Tell us about your campaign and receive a customized technical and commercial proposal within 24 hours.
Request a Proposal →