ALLIANCE
Contact Solutions
Alliance Contact Solutions manages inbound, sales, collections, and technical support campaigns for leading companies in the US and Latin America. 24/7 operations, certified quality.
We manage your entire customer experience operation with trained teams, integrated technology, and real-time metrics. Hover each card for details →
Incoming call management, complaints, warranties, and after-sales support. Bilingual agents available. Advisory and management of complaints and claims. Insurance company claims handling.
Early, late, and pre-legal collections with ethical protocols and guaranteed regulatory compliance.
Help desk for digital products with high first-call resolution rate and 24/7 availability.
Coordination, confirmation, and reminders for medical appointments. Scheduling and delivery of medications and hospital supplies. Senior care assistance.
NPS, CSAT and CES measurement. Retention campaigns for at-risk customers.
Every campaign runs as a true extension of your company — with your processes, protocols, and custom metrics.
2 to 4 weeks of induction: product knowledge, brand tone, and client-specific protocols.
100% of calls recorded. QA reviews 15% daily with custom quality matrices per campaign.
Supervisors with live dashboards intervene immediately when any indicator deviates.
Redundant power, connectivity, and systems infrastructure. Uninterrupted 24/7 operations guaranteed.
We design the model that best fits your needs and budget.
Your nearshore partner in Barranquilla, Colombia — EST-compatible, bilingual EN/ES teams, US-trained protocols and significant cost savings. Scalable, dedicated and ready to integrate seamlessly with your operations.
Same time zone as your US operations. 24/7 bilingual teams that speak your language — literally and culturally.
Colombia's historic gateway to the world — today, your reliable bridge to US customers. Professional, trusted and results-driven.
Talk to our specialized professionals to receive a quote.
Contact Us Now →Cuéntenos su campaña y reciba una propuesta técnica y económica personalizada.
76th St #47-33, Barranquilla, Colombia
Lun – Vie · 8:00 am – 8:00 pm
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